ORDER DELIVERY GUIDE

This policy explains how Strwnrqor™ orders are prepared, dispatched, tracked, and delivered.

Strwnrqor™ is operated by Rails Apparel LLC. We work with selected fulfillment facilities and shipping carriers to deliver our apparel securely while keeping packaging and unnecessary handling to a minimum.

1. Order Preparation

Orders normally require 2–5 business days for:

• Payment and address verification

• Inventory confirmation

• Garment inspection

• Protective packing

• Carrier handoff

During holidays, collection launches, or promotional periods, preparation may take up to 6 business days.

Business days do not include weekends or public holidays.

2. Shipping Fee

A flat shipping fee of $6.99 applies to each order unless a different rate or free-shipping offer is displayed at checkout.

The final shipping charge will be shown before payment is completed.

3. Estimated Transit Times

Delivery estimates begin after the order has been dispatched.

United States
Approximately 8–14 business days

Canada, United Kingdom, and Australia
Approximately 10–16 business days

Other international destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Carrier congestion, customs inspections, weather, regional restrictions, and peak-season demand may extend transit time.

4. Tracking Information

A shipping confirmation email will be sent when the parcel leaves the fulfillment facility.

Tracking activity may require 1–3 business days to appear after the tracking number is issued. A temporary lack of updates does not necessarily mean the parcel has stopped moving.

Customers are encouraged to check the tracking page regularly until delivery is completed.

5. Address Accuracy

Please review the recipient name, street address, apartment or unit number, city, postal code, and telephone number before completing checkout.

Strwnrqor™ is not responsible for delivery issues caused by incomplete or incorrect information submitted by the customer.

Requests to update an address should be emailed to service@strwnrqor.com within 12 hours of purchase. Changes cannot be guaranteed once fulfillment has started.

6. Changes and Cancellations

Cancellation or modification requests must be submitted within 12 hours of placing the order.

Once an order has entered packing or has been transferred to a carrier, it may no longer be changed or canceled.

Submitting a request does not guarantee that the order can be stopped before dispatch.

7. International Duties and Taxes

International parcels may be shipped on a Delivered Duty Unpaid basis unless checkout states otherwise.

The recipient may be responsible for:

• Customs duties

• Import taxes

• Brokerage charges

• Local handling fees

These charges are determined by the destination country and are not included in the product or shipping price unless specifically shown at checkout.

Strwnrqor™ cannot control customs decisions or delays.

8. Split Deliveries

Items from the same order may occasionally arrive in separate parcels when they are stored at different fulfillment locations.

When this occurs, additional tracking details may be issued. Customers will not be charged an extra shipping fee solely because an order is divided into multiple shipments.

9. Damaged Deliveries

If an item or parcel arrives visibly damaged, contact us within 72 hours of delivery.

Please include:

• Order number

• Full name

• Clear photographs of the outer package

• Clear photographs of the affected garment

• A brief description of the issue

After reviewing the information, we may arrange an appropriate replacement or another available resolution.

Do not discard the packaging until the request has been reviewed.

10. Lost Parcels

A parcel is not considered lost solely because tracking updates are delayed.

When the shipping carrier formally confirms that a parcel was lost in transit, Strwnrqor™ will review the order and may provide a replacement at no additional product cost.

We may ask the customer to cooperate with a carrier investigation before a resolution is issued.

11. Delivered but Not Located

When tracking shows a parcel as delivered but it cannot be found, please:

1. Check the delivery area, mailbox, front desk, or parcel locker.

2. Ask household members, neighbors, or building staff.

3. Contact the shipping carrier for delivery details.

4. Notify Strwnrqor™ if the parcel remains missing.

Delivery scans are created by the carrier and may occasionally appear shortly before the parcel is physically received.

12. Refused or Unclaimed Shipments

Orders refused at delivery or left unclaimed may be returned to the sender.

Original shipping charges, return transportation fees, customs costs, or carrier charges may be deducted from any eligible refund where permitted by law.

SHIPPING SUPPORT

For questions about dispatch, tracking, or delivery, contact:

Strwnrqor™
Operated by Rails Apparel LLC

Email: service@strwnrqor.com
Phone: (310) 645-8881

Please do not send merchandise to this address without receiving return instructions from customer support.