RETURNS & REFUND GUIDE

We want every Strwnrqor™ order to feel right in fit, condition, and quality. This guide explains how to request a return, report an order issue, and receive an eligible refund.

Strwnrqor™ is operated by Rails Apparel LLC.

1. Return Window

Eligible items may be returned within 30 days of confirmed delivery.

To qualify, the garment must be:

• Unworn, unwashed, and unaltered

• Free from odors, stains, makeup, pet hair, or damage

• Returned with original tags attached

• Placed in its original protective packaging where available

• Accompanied by valid proof of purchase

Items showing signs of wear or failing inspection may be refused or returned to the customer.

2. Starting a Return

Before sending any item, email:

service@strwnrqor.com

Please include:

• Your full name

• Order number

• Item name, color, and size

• Reason for the return

• Photographs when reporting damage or an incorrect item

If the request is accepted, we will provide the applicable return instructions and destination.

Do not mail merchandise without authorization. Unapproved returns may not be identified, accepted, or refunded.

3. Return Shipping

Return-shipping responsibility will depend on the reason for the request.

For standard returns involving fit, preference, or an unwanted item, return postage may be the customer’s responsibility unless otherwise stated.

When Strwnrqor™ confirms that an item arrived damaged, defective, or different from the order, we will provide an appropriate return or replacement solution at no additional product cost.

Original shipping fees are generally non-refundable unless required by law or the return results from our error.

4. Incorrect or Damaged Apparel

Inspect your order shortly after delivery.

Contact us promptly if you receive:

• The wrong product, color, or size

• A garment with visible damage

• A manufacturing defect

• An incomplete shipment

Please retain the item, tags, parcel, and packaging while the request is reviewed. Do not repair, wash, wear, or dispose of the product before receiving instructions.

Depending on availability and the circumstances, we may offer a replacement, refund, or another suitable resolution.

5. Items Not Eligible for Return

The following items are normally final sale unless they arrive defective or applicable law provides otherwise:

• Gift cards

• Personalized or altered garments

• Items marked final sale

• Products returned without original tags

• Worn, washed, stained, scented, or damaged apparel

• Items purchased from an unauthorized third-party seller

For hygiene reasons, certain intimate or close-contact products may be non-returnable once opened or tried on. Any such restriction will be stated on the relevant product page.

Promotional items remain subject to the return conditions shown at the time of purchase.

6. Size and Color Exchanges

We do not guarantee direct exchanges because stock may change while a return is in transit.

For a different size or color:

1. Request a return for the original item.

2. Place a new order for the preferred option.

This method allows the available replacement to be reserved without waiting for the original return to complete.

7. Return Inspection

Returned merchandise is inspected after arrival.

We will email you when:

• The return has been received

• The inspection is complete

• The refund has been approved or declined

Inspection may take several business days during promotional periods or high-volume seasons.

8. Refund Timing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank, card issuer, or payment provider may require additional time before the credit appears.

Shipping costs, duties, customs charges, and handling fees are not refundable unless required by law or caused by an error for which we are responsible.

Contact us if more than 15 business days have passed since refund approval and the funds have not appeared.

9. Partial or Reduced Refunds

Where legally permitted, a refund may be reduced or declined when:

• The item is returned in a used or altered condition

• Original components or tags are missing

• The garment is damaged after delivery

• Unauthorized shipping or customs costs are charged to the recipient

• The parcel is sent to an address not provided by our support team

Any deduction will be explained during the return review.

10. European Union Cooling-Off Rights

Customers receiving an order within the European Union may have the right to withdraw from an eligible purchase within 14 days of delivery, without providing a reason.

The item must still be returned in a condition that allows reasonable inspection and resale. Customers may be responsible for return costs unless the product is defective or local law states otherwise.

This section does not limit any additional mandatory consumer rights.

11. Refused and Unclaimed Parcels

Refusing delivery does not automatically create an approved return.

Parcels refused, unclaimed, or returned because of an incomplete address may incur carrier, customs, or return-transport charges. Where permitted, these costs may be deducted from an eligible refund.

Please contact support before refusing a shipment.

12. Return Destination

Returns must be sent only to the destination provided in the authorization email.

The company address below is provided for business identification and should not be used as a return destination unless customer support specifically confirms it in writing.

RETURN SUPPORT

Strwnrqor™
Operated by Rails Apparel LLC

Email: service@strwnrqor.com
Phone: (310) 645-8881